Alex Polizzi tries to reverse the fortunes of more hotels and B&Bs around Britain, beginning with a visit to the Rosehill House Hotel in Burnley, Lancashire. Owned for the past 25 years by John and run by his daughter Emma, they have cluttered the 31-room establishment with tat and lost sight of who their customers are. Recently, bookings have taken a sharp decline and to make matters worse John's wife Jacquie - once the life and soul of the hotel - has been forced to retire due to illness, leaving Emma to run the place alone.