When Tess inserts herself into Jake's investigation to find the identity of a dead "John Doe," she confronts conflicting emotions – fearing for her brother Lucas' life, while driven to do the thing she loves most: solve the case. Tess continues to resist the traditional sight impaired training offered by her vision loss consultant, Mia, preferring to rely on Sunny's remote guidance – until an unexpected crisis and a nudge from Matt forces her to reconsider. Meanwhile, Sunny is served divorce papers after failing to meet her husband for a date, leaving her concierge, Kye, as her only real-life contact with the outside world.